Step 4: Customer Approval
We believe in maintaining transparency and open communication with our clients. Before proceeding with any repairs, we present the detailed analysis and cost estimate to you. We ensure you fully understand the issue and the proposed solution. Only after receiving your approval do we move forward with the repairs.
Step 5: Repair Actions
With your approval, our technician begins the repair work. The actions taken during this stage depend on the specific issue identified. Common repair actions include:
- Replacing worn-out or faulty parts
- Fixing electrical connections
- Resolving mechanical malfunctions
- Clearing blockages or cleaning components
We use high-quality replacement parts to ensure durability and reliability. Our technicians are trained to work efficiently, minimizing downtime and inconvenience.
Step 6: Testing and Quality Assurance
After completing the repairs, we conduct a series of quality assurance tests to ensure your washing machine is functioning properly. We run the machine through a full cycle, checking for leaks, unusual noises, and proper operation. This step guarantees that the repair has resolved the issue.
Step 7: Follow-Up and Customer Satisfaction
We believe in providing exceptional customer service, which includes follow-up care. A few days after the repair, we contact you to ensure your washing machine is still functioning smoothly. If any issues arise, we address them promptly at no additional cost. Your satisfaction is our top priority.